Política de envío

Shipping & Delivery Policy

At BoxToBros, we are committed to delivering your orders in perfect condition and as quickly as possible. Please review the details of our shipping policy below to understand how your delivery is managed.

1. Order Processing & Preparation

• All orders require a processing and packaging period before they are handed over to the courier.

• This preparation phase typically takes 1 to 3 business days after your payment is confirmed.

• Once your order has been packed and is ready to leave our facility, you will receive a notification email confirming the shipment.

2. Delivery Timeframes

• After the transit process begins, the estimated delivery time is between 4 and 12 business days.

• Important Note: Business days do not include weekends or public holidays. Shipping times are estimates and may occasionally vary due to external factors beyond our control, such as customs delays, severe weather, or courier peak seasons (e.g., Black Friday, Christmas).

3. Shipment Tracking

• As soon as your package is dispatched, we will send you a confirmation email containing a Tracking ID and a direct link.

• You can use this tracking information to monitor the progress and estimated arrival date of your package in real-time.

4. Delivery Address & Modifications

• It is the customer's responsibility to provide accurate, complete, and up-to-date shipping details at the time of purchase.

• If you notice an error in your shipping address, please contact our support team immediately at boxtobros@gmail.com.

• Address modifications can only be processed if the order has not yet been handed over to the shipping carrier. Once dispatched, we are unable to alter the destination.